Two directions of the phone. One system that sees each referral through.
Bellator answers the calls coming into a practice and makes the calls going out of it. The same agent, the same rules, and the same record of every step.
One agent · one set of rules · one record
Outbound · a provider refers
From referral to a booked, confirmed visit.
Referral
Condition, urgency and notes, with a passcode for the patient.
Intake
The patient calls one number. Identity, insurance and availability, captured once. Also on the web or in the app.
Matching
A shortlist by physician preference, payer, proximity, condition and the patient’s availability.
Booking
It calls the offices, introduces itself as an AI assistant for the referring provider, and confirms both sides.
Follow-up
Reminders before, confirmation after, rebooking if anything changes.
Demo · End to end: a provider refers, the patient completes intake, Bellator books the visit
Inbound · a patient calls in
Every call answered on the first ring, at any hour.
Answer
No hold queue, no voicemail.
Understand
Who is calling, why, and what coverage they have, in ordinary conversation.
Schedule
Against real availability. Urgent needs prioritised; anything ambiguous goes to staff.
Office view
Requests land in a live calendar view, or Bellator books directly into a connected calendar.
Confirm
Confirmation, intake sent ahead, reminders set.
A great voice agent isn’t enough. Healthcare needs one that takes responsibility for the outcome.
A referral involves several people and AI agents, unfolds over days or weeks, and moves forward on events no one controls. Bellator runs each one as a durable workflow that every person involved can see and steer.
Durable
Picks up where it left off, days later.
Governed
Physician-set rules for urgency and escalation.
Observable
Every call and decision on the record.
Self-healing
Retries, reroutes, or brings in a person.
Watch one referral, every next step.
Simulation · synthetic patient · no real calls · 1:09
Works with any office.
The receiving office doesn’t need to be on our platform. Human or AI receptionist, any system or none. It works even with a landline.
Nothing to integrate.
No EHR project and no new software for staff. Deployment is a phone line.
A person is never out of the loop.
When the agent is unsure or blocked, it stops and flags the case for staff.